FREE SHIPPING OVER $50 Contact us with any questions:info@clevertail.com
 

Return Policy

Please be sure to use the sizing chart on the product's page or contact us directly before placing an order for questions regarding sizing.
Returns can be easily alleviated this way.


Return Policy

HOW TO RETURN ITEMS:

If you received an item that you do not want - regardless of the reason and it is undamaged, please notify us within 30 days of the delivery date. This can be for any reason, from you not liking it to it being the wrong size. If an item arrives damaged, please contact us within 48 hours of you receiving the item. If we are notified after this time frame, we will be unable to process your request.

Upon receiving your request we will email you all the information to return your item(s) to us.  

* You MAY NOT return something that is unapproved regardless of the reason. We need to hear from you first. Non approved returns will be refused.  

* You are responsible for return shipping charges

* Once we receive your return, give us 1-3 business days (not including holidays or weekends) to process it and we will email you to let you know it’s been processed.

* Original shipping charges are not refundable.

For hygienic reasons, we cannot return the following:
Bedding – Any Sort
Carriers
Feeders, Bowls, Treats Jars etc.
Toys-  Clever Tail cannot guarantee the longevity of any toy.
Potty Training Products- this includes Panties, diapers, belly bands, Potty Pads

IF YOU HAVE ANY QUESTIONS PLEASE, REACH OUT BEFORE PLACING YOUR ORDER.
WE ARE HERE TO HELP YOU.

You can always email us here: info@clevertail.com

We always try to answer your questions within 12-24 hours.